Useful information
PLACE AN ORDER in the E-SHOP -> BAYA:
• Fill out the special order form with the necessary information to complete your order.
• You accept the terms of the sales contract and the terms of use, by selecting the electronic option "ACCEPT" that appears on your screen.
• At each stage before completing your order, you are informed by our company about the identity and address of the supplier, the essential characteristics of the product, the price, quantity, transportation costs, the method of payment, delivery, the validity period and price of the potential offer and the right of withdrawal.
• By submitting the order form, you receive an online copy of the order, as well as a copy of the withdrawal form, which you can save.
• The prices listed in the relevant catalogs under each product include VAT (24%), while www.baya.fit reserves the right to adjust prices without being obliged to inform the consumer public.
RETURNS AND EXCHANGE POLICY
1. Return of Products after delivery (Right of withdrawal after delivery)
• You have the right to return the entire order or part of it without being obliged to inform us of the reason why you wish to return the products, within 14 days from the date you receive it.
• For shipments within Greece, the return is made via Acs Courier or Elta Courier at the expense of “BAYA”. If the return is made with another courier company, the return cost is borne by the customer.
• To exercise your right of withdrawal/ refund , you will need to fill in a note with your full name, your IBAN, the bank to which you want the refund to be made, as well as the name of the beneficiary if it is different from your name. You will put the note in the parcel and send it to our headquarters at our own shipping costs.
• Requests for exchange or return of products after the period of 14 full days are accepted only in the case of defective products in accordance with Greek law, based on the provisions applicable to sales contracts.
2. Terms and conditions for the validity of product exchange or return
• Return of the entire product
The right to return the product (right of withdrawal from the sale) concerns the entire purchased product and cannot be exercised on only part of the product (e.g. on accessories of the product).
• Status of returned products
The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense.
You are required to send the product in the perfect condition in which you received it, without any damage to its packaging and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt, at the same time as submitting the withdrawal form. The return will be accepted only after approval by the company.
3. Change process
In case you wish to exchange and replace the product instead of a refund (e.g. you changed your mind, you want a different size or color, you want another product) you can request this within 15 calendar days a) either by sending an email to our email address baya@baya.gr, b) or by calling the e-shop's Customer Service Department at 213 0460 935.
II. Whichever way you choose to contact us, in order for us to be able to immediately replace your product, you must provide us with your order number as well as the code of the product you will replace and the code of the product you wish to receive.
III. Following your contact with us, an informational email will be sent to the email address you have provided us with the order details regarding the change of your product.
IV. We will resend you the package with the new product you desire and when you receive the new package, you will give the courier the old one.
For shipments within Greece, the return is FREE for you, through the company ACS COURIER, Aeolos Courier or Elta Courier, charged by “BAYA”.
If the return is made with another courier company, the return cost is borne by the customer.
From the moment the product leaves you, “BAYA” receives it within 1-2 business days.
In case you choose other shipping companies, we cannot provide any guarantee for the delivery times of the products you return to us.
After we receive the product, we will immediately process your request and inform you by e-mail about how to process it.
Depending on the method you chose to pay for your order and the method by which the refund will be made, Your refund will be completed within 8 days from the date we receive the products.
“BAYA”, wanting to offer you the best possible service, gives you the right to submit any complaint electronically by completing the relevant contact form.
B. Returns of products outside Greece and refunds
To exercise your right to withdraw and return the products for any reason you wish, within 14 days of receipt, you are required to contact us via email: baya@baya.gr or by phone 213 0460 935 to inform you about return methods.
The return will only be accepted after approval by the company.
In case the reason for return concerns an error on the part of the company , “BAYA” undertakes to resend a courier to the address you have specified for the receipt of the order at our own expense.
In case you wish the return of the order without the company's fault, then the shipping costs are borne by you, the consumer.
From the moment the product leaves you, “BAYA” receives it within 3-5 business days for returns from abroad via DHL Courier.
In case you choose other shipping companies, we cannot provide any guarantee for the delivery times of the products you return to us. After we receive the product, we will immediately process your request and inform you by e-mail about how it will be processed.
In the event of a return of the products and depending on the method you chose to pay for your order and the method by which the return will be made, Your refund will be completed within 8 days from the date we receive the products.
PAYMENT METHODS
For your convenience and immediate service, baya.fit offers the following alternative payment methods:
• X credit card charge.
Your credit card will be charged on the day the product shipping process begins.
The www.baya.fit has taken all necessary measures to secure your transactions via your credit card and all credit card holders are subject to validity checks.
All payments made using a card are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
In addition, for any order via credit or debit card whose amount exceeds the limit set by BAYA.fit equal to two hundred and fifty euros (250.00 euros), you will be asked to send us an identity card and proof of your residence via fax, email or mail.
BAYA.fit has taken these measures to better protect you from potential credit or debit card fraud.
It is important to mention one contact number and a valid address email .
• PayPal
Payment via credit card or your PayPal account.
• Cash on delivery (available only for Greece)
Payment via cash on delivery has no additional charge . You pay the price of your order when you receive the products.
Note: Our customers outside the European Union are subject to possible financial charges due to exchange rate differences, customs clearance, etc. for which the company bears no responsibility.
SHIPPING / DELIVERY
Product delivery – Sending documents
1. ORDERS REGISTRATION
Orders placed by 12:30 (Greece time) are processed by us on the same day, while orders placed after this time are processed the next day.
Any orders placed on Friday after 12:30 (Greece time) and throughout the weekend will be processed on Monday.
BAYA.fit ships your order to the address you have provided us with as your delivery address.
You will also be provided with a copy of the sales invoice/receipt and the shipping note. Deliveries will be made with the legal document, with the recipient's signature on the relevant documents.
A. SHIPMENTS WITHIN GREECE
Product deliveries are made throughout Greece via ACS Courier or ELTA Courier within 2-3 working days and The shipping cost is €3.50 for orders under €30 .
B. MISSIONS TO CYPRUS
Product deliveries are made via ACS Courier within 7 working days - days excluding any delays, see below - and shipping costs are 15€.
For purchases over € 150 the transportation cost is free
C. MISSIONS OUTSIDE GREECE AND CYPRUS
Product deliveries are made through DHL Courier.
For purchases over € 200 the transportation cost is free .
For purchases under € 200 The shipping charge is:
For Europe (excluding: Greece and Cyprus):
STANDARD SHIPPING:: 4 0.00 € within 5-8 business days
For the rest of the world:
STANDARD SHIPPING : €50.00 within 8-10 business days
2. DELIVERY DELAYS
a) During periods of high commercial traffic
b) Due to adverse weather conditions
c) In case of force majeure.
OUR ONLINE STORE
BAYA created its online store with the sole purpose of serving its customers.
The BAYA.fit website is simple and user-friendly to meet the specific needs of each user.